Training Volunteers at Festivals and Events

Volunteer Ireland has vast experience in developing volunteer training programmes for events and festivals. Our first large scale volunteer management programme was in 2012 and since then our team have worked on over 100 events alongside side the Event Volunteers programme.  We work closely with event partners to ensure that volunteers are aware of roles, responsibilities and key messaging before and during an event.

Volunteer Ireland can develop interactive training sessions for all volunteers and team leaders at your festival or event. The training is developed on the basis of our eight years of experience in national and international event volunteer training and will also include specific information relevant to your event or festival.

Sample course content 

  • The aims and objectives of the eventTraining & Orientating Festivals and Events
  • Key messaging to be provided by event partners
  • Event overview and mapping
  • Volunteer role overview
  • Event day routine and preparations
  • Transportation
  • Safety (personal, spectators / general public, event partners)
  • Managing risks
  • Safeguarding
  • Crowd Safety and Dynamics
  • Volunteer support structures
  • Group scenarios & role plays
  • Problem-solving steps
  • Dealing with difficult situations
  • Customer service
  • Diversity, Mental health and disability awareness
  • Communication Skills
  • Being a HOST (positive ambassador roles)
  • Two-way radio etiquette
  • What to cover in your safety briefing on the event day (for Team Leaders)

​Sessions can be provided at a time to suit your needs and are usually provided two weeks in advance to ensure maximum attendance. Training is provided at a venue that facilitates a positive learning experience and gives volunteers the opportunity to learn more about the event and to interact with key event partners.

Team Leader & Staff Training

Training can also be provided to volunteer team leaders and key event staff to help them understand what motivates a volunteer and how to support and manage volunteers to ensure a safe, enjoyable event or festival for everyone.

As safety is paramount at all events and festivals, we provide safety briefings and checklists for volunteers with key messaging before each shift.

Event Partners

We work closely with event management companies, event suppliers and partners, An Garda Síochána, Health Service ExecutiveCivil Defence, transport providers, Local Authorities (City and County Councils), security companies to design training that reflects good practice and is in line with the Event Management Plan (EMP) submitted for an event.  Check out the feedback to our previous trainings for more information.

For more information contact Stuart Garland, Training and Programmes Manager, Volunteer Ireland at (01) 636 9446 or email