“What Is Excellence? – Pushing us beyond the ordinary” As leaders of volunteers, we can feel under-resourced whilst being under multiple pressure. Martin believes it’s time we celebrated our excellence and learn how to understand it , capture it and…
A workshop for any organisation that is interested in improving methods that help to retain volunteers and encourage good performance. Volunteers who are well supported from the start are happy volunteers and happy volunteers are more likely to make a…
In this workshop we’ll look at 101 (and more) ways you can recognise the contribution of volunteers to your organisation. Recognising your volunteers’ contribution is an essential part of the volunteer management cycle and it doesn’t just take place…
This workshop will lead you through the Volunteer Impact Assessment Toolkit and guidebook to help measure the impact of volunteering. Measuring the impact of volunteering activities is increasingly important as the demand for organisations to evidence impact and outcomes becomes…
International Volunteer Day (IVD) December 5th is an international observance designated by the United Nations since 1985. It offers an opportunity for volunteer organisations and individual volunteers to make their contributions visible – at local, national and international levels –…
On this course we will help you to identify training needs and show you how to complete a Training Needs Analysis of your current volunteers. Upon completion of the course, you will be able to decide what training may be…
Exit interviews are an extremely useful tool in volunteer management. In this workshop we’ll look at how the correct usage of exit interviews will allow you to fully develop your volunteer programme within the volunteer management cycle to reach its…
Customer Service in Volunteer Programmes – Getting it Right from the Start Customer Service is probably the last thing you think of when you think of your volunteer programme. Well you’d be surprised how much an impact good customer service…
Interviewing volunteers is a skill different to that of interviewing staff. You don’t want your volunteers to go through a grilling by five interviewers and a polygraph test to join your organisation. However you do want to find out if…
Suggesting that an organisation initiates performance reviews of volunteers is often met with resistance. A growing number of Volunteer Managers are countering these perceptions, choosing instead to see performance review as a reflection of the importance of volunteers in an…
